General Information

Orders can only be placed through the web store. We do not accept orders over the phone or by mail.

Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and use tax laws within each state.

Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.

If the item you ordered was unable to be fulfilled because of stock related issues we may contact you via the email provided in your order to exchange the item for another item of equal value or offer you a full refund. If we do not receive a response within 10 business days we reserve the right to refund your order in full.

Shipping

In most cases, orders are shipped within two business days.

Preorder items generally take 4-6 weeks for order processing and production.

Please refer to individual product details for estimated shipping dates.

If you are placing an international order, there may also be duty payments required at the time your package arrives, we are not responsible for the additional costs incurred on international orders.

Shipping and delivery dates are not guaranteed unless specified. 

Please contact us at  shop@dreamville.com if you have any questions regarding your order's shipping status. 

Lost or missing packages for orders showing a delivered tracking status are not eligible for replacement or refunds. Once a package leaves the fulfillment facility with the carrier, delivery is beyond our control. Check with your neighbors and contact your local post office for a GPS location of where and when the package was dropped off.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete please email us at  shop@dreamville.com.

If damaged, please provide evidence of the damage in your email and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value.

If your order contains an incorrect item, please email us and we will provide a return label via email. Once the incorrect item has arrived at our facility, we will ship the correct item to the address provided. If for some reason the correct item is no longer in stock we will submit a refund for that item or can send a replacement item of equal value at your request.

We are not responsible for damages to merchandise once the item has been washed or worn.

Additional Info

If you have any additional questions that are not covered above, please email  shop@dreamville.com and we will be happy to assist you.

If your question or concern is regarding an order you have recently placed, please provide your order confirmation number in your email.